We are proud to be one of the partners working with Slack to automate routine mundane tasks and improve business efficiency and effectiveness, leading to a superior service and increased customer satisfaction.
Recognized to be the fastest-growing business application in history, and the best startup of the year in 2017 at the 10th Crunchies Awards, Slack is a cloud-based set of tools and services that allow people and companies to unify their communications and push their companies forward.
It is a collaboration hub where information is integrated and organized in searchable channels. As the company name suggests, “SLACK: Searchable Log of All Conversation and Knowledge” integrates with several third-party services such as Google Drive, Dropbox, IBM Bluemix, Zendesk and others to gather all support tools in one place to enhance customer service and reduce ticket resolution time.
As of 2018, Slack has over 8 million daily users, more than 70,000 paying companies. 65 companies from the Fortune 100 have paid for Slack workspaces, and Slack is used by more than 500,000 organizations.
If you would like to learn more about chat platforms please read our guide on chat platforms.