The need of online chat support has increased dramatically during recent years and has resulted in a large amount on companies considering the utilization of chatbots. GetJenny has created a platform to automate conversations and tasks with chatbots.
Before GetJenny, only software engineers were able to build efficient chatbots. Thanks to GetJenny’s user-friendly interface, anyone in the organisation can develop and deploy chatbots without technical support or skills. GetJenny’s model unifies chatbot production and it enables non-technical people to build, maintain and analyse chatbots for any communication channel and in any spoken language. In short, GetJenny does to chatbots what Wordpress did to websites.
GetJenny has made building a chatbot extremely easy. Clients are able to use different templates for conversations. Templates allow users to change the conversations functionality with a click of couple of buttons. GetJenny understands that chatbots are an interface to company’s services and helps customers ensure a successful chatbot project.
GetJenny’s plugin architecture allows users to extend the conversations and functionalities of a chatbot with third party software such as Facebook Messenger. Each of the plugins offer custom functions and features enabling users to tailor and extend their conversations to their specific needs. These customizations can range from payments, to booking systems, to information retrieval from CRM and CMS systems.
Since 2016, the company has worked with 60+ Scandinavian customers ranging from large mid-size companies to enterprises, and the company has astonishing 95% retention rate. GetJenny was the first company in Finland to provide a major publicly listed companies with chatbots.
The process of GetJenny is faster and cheaper than alternatives. While building a chatbot with other providers can take months, our customers go live within weeks by following our process.
Our clients don’t need any technical resources to start using chatbots in their operations. The customer support workers continuously teach the chatbots using GetJenny’s user interface. Allowing support workers to train chatbots is a very effective way to reach very high levels of automation.
Today, with the help of GetJenny, companies are automating up to 90 percent of customer support chats across wide range of industries from banking, finance, and insurance companies to healthcare and utility providers.
The technology is built by some of the leading European scientists, with backgrounds from CERN. The innovative team has machine learning and cloud infrastructure domain expertise. Business-wise, our members have scaled and managed large teams, have founded startups, and have years of experience in selling chat support to SMEs and enterprises.
Did you know, that the most well-known chatbot in Finland is Teppo from an insurance company Turva. And here's his story on how to turn a chatbot mistake into a success.
The chatbot Teppo was built using JennyStudio in 2018, and now he handles about 2000 questions a month with an automation rate of almost 90%. This means that his human colleagues need to deal only with 200 customer issues a month.
