Research Center
Case Study: Reduce Queue Length for Live Chat
Major cinema theatre operator Finnkino used a chatbot to deflect common questions and give their customer service agents more time to spend on more complex issues. Find out how chatbots affected their queue length, agent load and conversation volume.
Read Case Study
Customer Experience Trends Report 2021
A study of 363 companies on the Nasdaq First North Growth Market, 2021 Edition.
Get the reportCase Study: Chatbot Saves 330 hours per Month
A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service.
Read Case Study
"Case Study: Chatbot Saves 330 hours per Month
A two-year examination on the effects of chatbots on a customer service team. Explores efficiency gains, automation, deflection and the quality of customer service.
Read Case StudyCase Study: Insurance Firm Deflects 90% of Customer Service Issues
How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day.
Read Case Study
"Case Study: Insurance Firm Deflects 90% of Customer Service Issues
How Finland's most famous chatbot performs and saves time for Turva, 24 hours a day.
Read Case StudyChatbot Use Cases: 25 real-life examples
Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work!
Get the eBook
"Chatbot Use Cases: 25 real-life examples
Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work!
Get the eBookCase Study: Chatbot Handles 71.3% of Agent Work During COVID-19
The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020.
Read Case Study
Case Study: Chatbot Handles 71.3% of Agent Work During COVID-19
The largest unemployment fund in Finland experienced 3x more customer service requests in March and April 2020.
Read Case StudyA State of Customer Experience in the Energy Sector - Report, 2021
A study of customer service tools and trends in the Energy/Utility Sector in 2021.
Read The Full Report
A State of Customer Experience in the Energy Sector - Report, 2021
A study of customer service tools and trends in the Energy/Utility Sector in 2021.
Read The Full ReportHow to Improve Customer Service: Chatbots vs Live Chat
Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both.
Watch Now
How to Improve Customer Service: Chatbots vs Live Chat
Learn the best approach to modernise customer service in 2020, whether with live chat, chatbots, or both.
Watch NowWhat is a Chatbot?
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
Read Now
What is a Chatbot?
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
Read NowCase Study: Chatbot Saves a Customer Service Team One Week per Month
Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch.
Read Case Study
Case Study: Chatbot Saves a Customer Service Team One Week per Month
Thanks to chatbots, ETK's team have time to focus on customer issues that need a human touch.
Read Case StudyCase Study: JennyBot with an RPA integration Hits 86% Automation Rate
Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA.
Read Case Study
Case Study: JennyBot with an RPA integration Hits 86% Automation Rate
Learn how A-Lehdet, a publishing conglomerate in Finland, leverage JennyBot to provide self-service customer management with RPA.
Read Case StudyCorona-Info Chatbot Helps Medical Authorities Deal with Information Requests
The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic.
Read Case Study
Corona-Info Chatbot Helps Medical Authorities Deal with Information Requests
The free chatbot gives website visitors up-to-date facts about the COVID-19 pandemic.
Read Case StudyCase Study: Swedish Energy Company Enhances Customer Experience
Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries.
Read Case Study
Case Study: Swedish Energy Company Enhances Customer Experience
Using chatbots 8 hours per day, humans at Göteborg Energi now focus on complex customer inquiries.
Read Case StudyCase Study: Finland’s Largest NGO hits 90% Automation with a chatbot
Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months.
Read Case Study
Case Study: Finland’s Largest NGO hits 90% Automation with a chatbot
Yrittäjät choose GetJenny to enhance their customer experience using chatbots, and hit 90% automation rate in only four months.
Read Case StudyLive Discussion: Excelling in Remote Customer Service for 2020
How can you help a decentralised team succeed and deliver excellent customer service to your customers?
Watch Now
Live Discussion: Excelling in Remote Customer Service for 2020
How can you help a decentralised team succeed and deliver excellent customer service to your customers?
Watch NowWebinar: How to approach ROI related to chatbots?
Learn how to measure returns on investment in chatbots.
Watch Now
Webinar: How to approach ROI related to chatbots?
Learn how to measure returns on investment in chatbots.
Watch NowEbook: The Best Tools and Technologies in Customer Service
Compare 100+ the most popular customer service tools in 2020!
Get the Ebook
Ebook: The Best Tools and Technologies in Customer Service
Compare 100+ the most popular customer service tools in 2020!
Get the EbookWebinar: How to run a successful chatbot project?
Based on our experience we want to provide you with an understanding of a successful chatbot project.
Watch Now
Webinar: How to run a successful chatbot project?
Based on our experience we want to provide you with an understanding of a successful chatbot project.
Watch Now